Helpline Volunteer Training

Welcome!

Click on the links below each week to find:

  • Information and instructions for your your upcoming shift
  • Your reading for the week
  • Your quiz for the week
Week 1

(no Zoom shift)
Week 2

Listening to staff and using Zoho
Week 3

Reading emails and email templates
Week 4

Listening to volunteers
Week 5

Listening to volunteers, drafting post-call emails
Week 6

Mock call and mock email
Week 7

Mock call and mock email
Week 8

Real call, final assessment, re-fresher of online platforms